Dental Assistant

Learning Outcomes

What certification will I receive after completing the program?
Students that complete the Medical Ofice Professional program receive an HOC certification that greatly increases their employability. 
What will I learn in this program?
  • To provide students with the necessary training and education to qualify them for entry-level employment in a medical office, and other health related agencies. 
  • To provide a venue for students already employed in the health industry to update their medical knowledge and to secure skills that might lead to promotion or elevated job assignment in their current place of employment or to more successfully obtain a position outside their current place of employment.
  • To develop a knowledge base and skills that will enable the student to understand and perform the entry-level duties of a medical receptionist, administrative medical assistant, patient service representative and if desired, secure such a position in a medical setting.
  • To orient the student to the governmental regulations and occupational codes of ethics that contributes to the legal aspects of the health care industry. 
  • To briefly acquaint the student the health care industry and identify the similarities and differences among managed care organizations.
  • To briefly acquaint the student with the basic types of insurance programs (Blue Cross/Blue Shield, Medicare, MediCaid- MediCal, TRI-CARE and CHAMPVA, Worker’s Compensation).
  • To have students understand the processes of enrolling new patients into a medical practice, maintaining patient medical records, clinical assessment and treatment, and patient departure procedures. 
  • To provide the student with basic electronic application exercises that provide practice completing electronic patient registration, appointment setting, adherence to annual HIPAA requirements, and documentation of payment.
  • To support the diversity and contributions of others.
  • To recognize the benefit of seeking Certification as an Administrative Medical Assistant, even though not required for employment.
  • To demonstrate interest in ongoing learning opportunities.
Upon completion of this course, students will be able to:
  • Identify and spell assigned medical and business English terms. 
  • Demonstrate manual and computer bookkeeping utilized in the medical office.
  • Complete a basic computer abilities assessment covering keying speed, Microsoft Office skills with Word, Power Point and Excel.
  • Apply the requirements of business English and business correspondence to all assignments.
  • Demonstrate effective oral and written communication skills.
  • Use internet links to provide resources for locating the most current information about key topics in research assignments.
  • Demonstrate flexibility and the ability to make appropriate adjustments when provided with new information.
  • Communicate respectfully and demonstrate an acceptance of diversity in all interactions.
  • Demonstrate curiosity and seek resources and opportunities for lifelong learning.


What are the requirements to take this course?
  • Be 18 or older
  • Attend a mandatory orientation in person or by Zoom
  • Medical Terminology - previously completed or taken concurrently
Please check the program guide to for the most current list of requirements.


When is the program offered?
This is a 1-semester course (5 months) that is offered twice a year starting in August and January.  The course is Monday/Wednesday, 6:00 - 9:00 pm.  All students will also be eligible to complete a 100-hour internship in a medical office at the completion of their coursework.
Please check the program guide to for the most current schedule.


How much does the program cost?
 The program registration fee for the 21-22 school year is $250 and is due in full at the time of registration.  
Are there any additional costs associated with the program?
Yes.  We recommend students complete an American Heart Association (AHA) approved Basic Life Support course.  We offer the course at the beginning of each semester for $55.  Additional fees that need to be considered average approximately $225 and may include:
  • Scrubs
  • Textbooks
Is financial aid or tuition assistance available?
Tuition assistance may be available to those that qualify through the East County Career Center (ECCC).  Contact ECCC for more information.
What is the refund policy?
Students have until the last day of the second week of class to request a refund for the registration fee minus a $25 processing fee.
Prices subject to change.  Please check the program guide to for the most current cost.

Job Outlook

What is the job outlook?
According to the California Economic Development Department, employment opportunities for Medical Office Professionals and Medical Secretaries expect positive job growth. Explore the links below for more information about the labor market.


Beverly Downing
Beverly Downing has been an instructor at HOC since 1994.  She holds a Designated Subjects Teaching Credential to teach Career Technical Education courses in California.  Beverly worked as a unit clerk for 13 years, an administrative secretary in an orthopedics office for 10 years, and as a Quality Data Analyst for 16 years.


Where is training for the program completed?
The Medical Office Professional course is a hybrid course with part of the curriculum offered online and the other on our Health Occupations Center campus located in Santee, CA.
Students that successfully complete the course are eligible to participate in a 100-hour internship at a local medical office.
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Next Steps

I'm interested!  What are my next steps?
The Medical Office Professional program accepts students twice a year through an orientation and application process.  Check the Program Guide for the next class start date.  If you would like to pursue a career as a Medical Office Professional click the How to Get Started button under the Menu or visit the How to Get Started page for the orientation video and application process.
Refund Policy
Refunds for this class must be requested by the end of the second week of class.  A $25.00 processing fee will be charged.